Updated July 9, 2026
Product support
Film Buddy, not Apple or a camera manufacturer, provides support for the App.
- Support email: hello@filmbuddyapp.com
- Support page: https://filmbuddyapp.com/support
- Privacy requests: hello@filmbuddyapp.com
Include the Film Buddy version, macOS version, steps to reproduce, expected result, and actual result. You may attach a screenshot or a diagnostics archive only if you are authorized to share it and have reviewed it for sensitive filenames, paths, photographs, and project information.
Film Buddy has no automatic support uploader. Creating a diagnostics ZIP keeps it on your Mac until you send or delete it.
Report a vulnerability
Send security reports privately to hello@filmbuddyapp.com. A minimal private proof of concept is welcome when needed to reproduce the issue, but do not deploy it against third parties or include unnecessary destructive payloads, personal data, photographs, credentials, or test results. Do not send secrets or unnecessary personal data by ordinary email.
Please include:
- the affected Film Buddy version and macOS version;
- the affected component and whether camera tethering is involved;
- clear reproduction steps and impact;
- any proof of concept in the least destructive form practical; and
- how we may contact you and whether you want public credit.
The current beta version is supported throughout beta testing, with security updates provided for 12 months after the final beta release. We aim to acknowledge a vulnerability report within five business days. Unless immediate disclosure is necessary to protect people, coordinate public disclosure with us for up to 90 days while a fix and user notice are prepared.
Do not access another person's data, degrade a system, persist after confirming the issue, conduct denial-of-service or social-engineering tests, or violate law or third-party terms. This page does not authorize testing that would otherwise be unlawful, and it is not a bug-bounty promise.
Security scope and limitations
Film Buddy is a local desktop application. Its catalogs, logs, working files, exports, and sidecars are ordinary files protected by macOS and the user's security choices; Film Buddy does not encrypt them itself. Optional tethering uses camera-vendor components and may communicate over USB or local IP.
If you believe photographs or diagnostics were accidentally sent to Film Buddy, contact hello@filmbuddyapp.com and identify the message so we can apply the published retention and deletion process.